Privacy Policy

Effective Date: 9 October 2025 Last Updated: 9 October 2025

Infomatix Pty Ltd (“we”, “us”, “our”, “Infomatix”) is committed to protecting the privacy of our clients, including businesses and individuals. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Infomatix IT Solutions website is owned by Infomatix Pty Ltd, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Infomatix IT Solutions, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Infomatix IT Solutions website.

We take care of your personal data and its confidentiality and security.

1. What Information We Collect

When you visit the Infomatix IT Solutions, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

We do not collect sensitive information unless required for service delivery and with your explicit consent.

2. Why We Collect Your Information

We collect personal information to:

• Provide IT services tailored to your needs

• Communicate with you about your service requests

• Manage billing and support

• Improve our services and customer experience

• Send marketing communications about our services, offers, and updates (you may opt out at any time)

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual.

If, however, you wish to use some of the website’s features, or you wish to receive communication and updates or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, address, organisation, telephone number.

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features and our services. For example, you won’t be able to receive our communication or contact us directly from the website.

Users who are uncertain about what information is mandatory are welcome to contact us via office@infomatix.com.au.

3. Direct Marketing

We may use your contact details to send you promotional materials. You can opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly.

4. Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

5. How We Store and Protect Your Information

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

When no longer required, we securely destroy or de-identify personal information.

6. Disclosure to Third Parties

We may disclose your personal information to:

• Service providers who assist in delivering our services (e.g., cloud hosting, CRM platforms)

• Regulatory bodies if required by law

• Marketing platforms for campaign delivery (with safeguards in place)

We do not sell your personal information.

7. Overseas Disclosure

Some third-party service providers may store data overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.

8. Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

9. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and may require verification of identity.

10. Data Breaches

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

11. Contact Us

For questions, complaints, or requests regarding your privacy, please contact:

Infomatix Privacy Officer

Email: office@infomatix.com.au

Phone: +61 434 492 041

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.